Return and exchange policy
We at Al Tahan strive to ensure our customers' complete satisfaction with our products. If you are not completely satisfied with your purchase, you can take advantage of our return and exchange policy as described below.
Return and exchange period
- Exchange or return is allowed within 14 days from the date of receipt of the order.
Products are not returnable or exchangeable
- Underwear or any similar products are not returnable or exchangeable in order to preserve public health and hygiene.
Shipping expenses
- In the event that we send a wrong product or there is a manufacturing defect, the company will bear all shipping costs related to the return or exchange.
- Otherwise, the customer will bear the shipping costs when exchanging or returning.
How to return or exchange
- Contact us : Please call our customer service or send an email to request a return or exchange, mentioning the order number and the reasons for the return or exchange.
- Packaging : Products must be returned in their original condition with all accessories and original packaging.
- Shipping : You will be directed to how to ship the products back to us.
We appreciate your understanding and cooperation, and we always look forward to providing you with the best possible service. If you have any additional inquiries, do not hesitate to contact us.